Large kitchen with semi-circular island/bar with cream colored slate-look tile on the floor. Ornate, padded stools at the bar and pendant lighting overhead.

FREQUENTLY ASKED QUESTIONS

Most questions are best answered by our outstanding staff at sales service centers, design studios, and showrooms!
 
Find your nearest location by visiting our store locator
 
In the meantime, read answers to some of our most frequently asked questions below.

Samples and Purchasing Tile

 

Where can I purchase Daltile products?

Daltile has Sales Service Centers located throughout the U.S., Canada, and Puerto Rico to service our trade professional clients. Daltile does not sell to the general public, however, Daltile has a network of Premier Dealers in your area that offer the Daltile products. To locate the Daltile Dealer nearest you, see our Store Locator.

 

Can I purchase tile directly from Daltile.com?

Daltile does not sell directly to the general public. However, Daltile products are sold to the public through our network of dealers. Our Premier Dealers are knowledgeable floor covering experts who can help you define the style of tile or natural stone you are looking for. To locate the dealer nearest you, see our Store Locator.

 

How can I check the availability of a specific product?

Daltile has a network of dealers who have access to product availability and pricing for the Daltile products you prefer. To locate the dealer nearest you, see our Store Locator.

 

Can I order tile samples from Daltile?

Yes you can! Go to your favorite product on the Daltile website and select "Order Sample" to have a sample shipped to you.

 

Why can't I see the exact price?

Daltile doesn't sell directly to the public. That's why you don't see prices on our website. We have a network of Premier Dealers who have access to product availability and pricing for the Daltile products you prefer. To locate a dealer near you, see our Store Locator.

 

How long does it take to receive my tile sample?

Samples are sent from the Dallas-area regional distribution center in Sunnyvale, TX via UPS Ground. Orders placed before 11:00 a.m. (CST) will be shipped the same day. Orders placed after 11:00 a.m. (CST) will be shipped the next business day. Delivery dates depend on where you are.

 

Is it possible to purchase a specific product after it has been discontinued?

Daltile discontinues products on a regular annual cycle. Part of this process entails the sale and disposition of remaining inventory. On many occasions you can find remaining inventory within the first six months after a product has been discontinued by contacting one of our Sales Service Centers (SSCs). Beyond six months, it becomes extremely difficult to locate discontinued products. Occasionally, they may be made available through special production runs from third-party specialty manufacturing companies on a custom basis and at a premium price. For more information, please contact the Daltile SSC nearest you. To locate the Daltile SSC nearest you, see our Store Locator.

 

How do I become a Daltile dealer?

Please stop by or call your local Daltile Sales Service Center to be set up as a dealer. Ask them about our Statements Dealer programs.

 

How do I get in touch with a Daltile representative?

An architectural representative is available for our trade professional customers. Please talk to your local Sales Service Center to find the rep nearest you; see our Store Locator to find your local SSC.

About Daltile Products

 

What does COF or DCOF mean?

Coefficient of Friction (“COF”) or Dynamic Coefficient of Friction ("DCOF") is the relative slip resistance of tile. The DCOF test results reported by Daltile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements are designed to be one important factor to consider in evaluating slip resistance.

Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans. 

Learn more about slip resistant tile by exploring StepWise™.

 

Does Daltile sell recycled tile?

Daltile Corporation has an environmentally friendly manufacturing process that recycles scrap tile (both fired and unfired) into the manufacturing process. Almost every product we sell contains recycled material. It is Daltile’s corporate objective to minimize any waste relating to our manufacturing operations. Both water and material recycling is widely practiced throughout our manufacturing operations.

 

Get all the details about our green manufacturing processes.

 

Does any Daltile tile contain lead?

Daltile does not introduce (intentionally add) lead in any form as an ingredient to either the body materials or the glazes of our manufactured products, with only one exception. The single exception is related to a specialty color of red glaze. This color is used almost exclusively as accents in some wall and mosaic tile installation projects. Our efforts to eliminate the lead additive have been thus far resisted by our customers, because of the inability to duplicate the exact shade of red without using lead.

Our products are also free of asbetos.

 

Where can I find product test results (DCOF, scratch, breakage, water absorption, etc.)?

Test results provide buyers information on product performance. Daltile provides extensive product information to allow each customer to customize their look without having to sacrifice the practical needs of the application.

Daltile recommends that you refer to our sales sheets (available for download on each product page) or in our product catalog for test results and the industry recommendations for performance given your unique application needs. 

 

If you have a specific question about products . . .

Please reach out to your local Daltile location with specific questions.

Installation & Maintenance

 

Can I dry cut tiles?

Cutting tile can produce silica dust, which can be hazardous if inhaled. Dry cutting tile produces the highest probability of silica dust and is not recommended. Wet cutting cutting methods are best. Also use adequate ventilation to keep exposure to dust below recommended exposure levels and avoid inhaling any dust created by cutting tile.

Use of a properly fitted NIOSH/MSHA approved particulate respirator is recommended when cutting tiles for installation or during the removal of installed tile. 

Use dust-proof goggles or safety glasses with side shields. Contact lenses may absorb irritants. Do not wear contact lenses in work areas. 

Cotton or leather work gloves should be worn when cutting this product to minimize skin exposure to dust and/or cuts. Wash hands prior to eating, drinking, or smoking, and at the end of the work shift, after cutting operations are conducted.

 

How can I drill a hole through porcelain tile?

The only thing hard enough to drill through porcelain is a diamond drill bit. Bits of different sizes are available at your local home center.

 

How do I pick grout? What about grout color?

There are several types of grout to choose from including sanded grout and epoxy grout. Read everything you need to know about grout selection from the experts. 

Grout color is a matter of personal taste. Keep in mind that grout color can vary slightly from batch to batch if it requires adding water and mixing. Grout color can darken over time and use. We recommend getting grout samples and placing them and your chosen tile in the space where they will be installed to observe how the lighting affects your choice. If grout color doesn't come out as anticipated, you can use a grout stain to correct the color or the consistency of the color.

HGTV star Chip Wade offers tips on selecting grout color. Or visit one of our showrooms to consult with one of our designers.

 

How can you tell if the grout joints need to be resealed?

If you put a few drops of water on the grout and they bead up, the sealer is OK. If the water absorbs into the grout, it is time to reseal.

 

Is it difficult to replace a broken tile?

The grout around the broken tile is removed first then the broken tile is carefully removed using a hammer and chisel. (Don't forget to wear goggles). Scrape up all the hard mortar or adhesive. Then replace the tile and regrout. We highly recommend that you buy at least a 10% overage of tile when you first do a tile project so you can easily replace broken tile.

 

Attic stock . . .

We highly recommend that you purchase about 10% more tile than you anticipate you need for your project. This "attic stock" will allow you to easily replace any broken tiles or expand your tiled space with tile from the same dye lot and printing process (which can change slightly over years) as the original installation for a perfect match.

 

Visit the How-To section of our website to gather more information.

About Natural Stone Products

 

What is the difference between Natural Stone and Manufactured Stone products?

Natural Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further fabricated into the final stone to be installed. Each block is different; each slab is different. Skillful blending or matching of the dimension stone blocks, veneer panels, tops, etc., results in a beautiful blending of nature's variety and man's design. In contrast to the uniformity of materials produced by machine or assembly line, stone's naturally varied appearance has wonderful character. "Uniformity of material," when applied to natural stone, is a term of relative value that needs to be understood when making a selection.

 

What are examples of Natural Stone Products?

Granite, Marble, Limestone, Slate and Travertine are some examples of Natural Stone Products.

 

What are common finishes for Natural Stone Products?

Common finishes for Natural Stone Products include polished, honed, tumbled and antique brushed.

 

What does "Natural Cleft" mean?

This term usually refers to slate stones. It means a cleavage face formed when the stone is split into any thickness.

 

How much material should I order for my job?

Before making final selection of a stone, take wastage into account to make certain there will be enough material to complete the project. An often-forgotten fact is that the material from a quarry today may be different from what was available six months ago. Further, there may be more than one quarry of the material. It is always recommended to order what is typically referred to as “attic stock,” a small amount of material to be kept on the side if future repairs are needed.

 

How do I achieve the best from a Natural Stone Installation?

The final look of mixed tiles may vary considerably, especially if the stone is variegated and veined. The installer should mix tiles from different boxes during the installation to achieve a more even, visually pleasing result in the finished surface. The homeowner should always look at the natural stone with the installer before the installation takes place. Moreover, it is highly recommended that the homeowner gets involved and discusses the stone layout with the installer in details to prevent misunderstandings. Visit our installation guides to read more.

 

How do I care for my Natural Stone countertop?

Use coasters under all drink vessels, particularly those containing alcohol or citrus juices. Many common foods and drinks contain acids that will etch or dull the surface of many stones. Do not place hot items directly on the stone surface. Use trivets or mats under hot dishes and placemats under china, ceramics, silver or other objects that can scratch the surface. Visit our maintenance section to read more about natural stone care.

 

How do I care for my natural stone floor?

Dust mop interior floors frequently using a clean, non-treated dry dust mop. Sand, dirt and grit do the most damage to natural stone surfaces due to their abrasiveness. Mats or area rugs inside and outside an entrance will help to minimize the sand, dirt and grit that will scratch the stone floor. Be sure that the underside of the mat or rug is a non-slip surface. Normally, it will take a person about eight steps on a floor surface to remove sand or dirt from the bottom of their shoes. Do not use vacuum cleaners that are worn. The metal or plastic attachments or the wheels may scratch the surface. Visit our maintenance section to learn more.

 

How do I prevent staining on Natural Stone?

Most stones are porous and readily absorb liquids and moisture. Materials like limestone and sandstone are extremely absorbent, whereas granite and serpentine (green marble) are denser, but will still absorb liquids that are allowed to remain in contact with them for extended periods of time. The use of a sealer will help prevent staining in most situations. Even a sealed surface can stain if left in contact with a staining agent for a long period of time. Therefore, all spills should be wiped up as soon as possible, and coasters or napkins should be set when serving food or drinks on a stone bar, table or countertop. Soft drinks, coffee, tea and fruit juices contain mild acids and can etch the polished surface of a stone and stain quite rapidly. These should be cleaned off immediately with mild soap and warm water.

 

What is a sealer?

A sealer cures as a film on the stone surface. Since the material is actually covering the stone, the appearance of the stone surface may be altered by the application of this type of product. This material will provide somewhat of a sacrificial layer over the stone, and will absorb most of the wear on the countertop. Since the sealer is softer than the stone, normal use of the countertop will result in abrasion of the sealer surface and dictate reapplication to maintain the original luster of the surface. A properly applied topical sealer will normally reduce, although not eliminate, the vulnerability of calcareous stones to attack from mildly acidic solutions.

General Precautions: When any surface protection product is used, care must be taken to read and follow the manufacturer's written instructions accurately. This will provide the greatest benefit from the application and will guarantee safe handling of the product.

 

How do I clean my Natural Stone tiles and slabs?

Clean stone surfaces with a few drops of neutral PH stone cleaner available at retail stores or at your local tile and stone dealer, or a mild liquid dish-washing detergent and warm water. Use a clean rag mop on floors and a soft cloth for other surfaces for best results. Too much cleaner or soap may leave a film and cause streaks. Do not use products that contain lemon, vinegar or other acids on marble or limestone. Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. Visit our maintenance section to learn more.

 

How do I care for my Natural Stone in wet areas?

In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use an approved non-acidic soap scum remover available at retail stores or at your local tile and stone dealer. Visit our maintenance section to learn more.

 

What do I do if fill is coming out of my Travertine stone floor?

After installation and throughout the life of the travertine floor, some of the fill may become loose depending on the foot traffic and/or because of sharp objects in constant contact with the floor (for example, heels, dog toe nails, etc.). This is a natural occurrence and can be solved by re-filling the tiles where needed with a non-sanded grout. This is part of the regular stone maintenance and pores are a natural characteristic of travertine.

More Information

How it all started

Daltile has been committed to producing the best tile in the world. Learn how we became the undisputed leader.

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