Information & Help FAQ

 

Where is the closest Dealer?

Daltile has Sales Service Centers located throughout the U.S., Canada and Puerto Rico. Daltile does not sell to the general public; however, Daltile has a network of Select & Studio Dealers in your area that offers the Daltile product line. To locate the Daltile Dealer nearest you, click on “Locate Us on the navigation bar above.

 

Can I purchase tile directly from Daltile?

Daltile does not sell directly to the general public. However, Daltile products are sold through our network of Studio Dealers. Our Studio Dealers are knowledgeable floor covering experts who can help you define the style of tile or natural stone you are looking for. To locate the Daltile Studio Dealer nearest you, click on “Locate Us on the navigation bar above.

 

Can I order tile samples on line?

Yes! Our website is located at www.daltileproducts.com. We recommend that you save it in your favorites.

 

With whom can I check the availability of a specific product?

Daltile has a network of Select & Studio Dealers who have access to product availability and pricing for the Daltile products you prefer. To locate the Daltile Dealer nearest you, click on “Locate Us on the navigation bar above.

 

How can I drill a hole through porcelain tile?

The only thing hard enough to drill through porcelain is a diamond drill bit.

 

How can you tell if the grout joints need to be resealed?

If you put a few drops of water on the grout and they bead up, the sealer is OK. If the water absorbs into the grout, it is time to reseal.

 

If I drop something on my kitchen floor, is it going to crack the tile?

It depends, ceramic tile is very durable, if you drop a glass or dish, the glass or dish will most likely break, depending on the angle and force of the contact, the tile may be susceptible to cracking.

 

Is it difficult to replace a broken tile?

Something like this should be left to a professional. The grout around the broken tile is removed first, then the broken tile is carefully removed using a hammer and chisel. (Don't forget to wear goggles). Scrape up all the hard mortar or adhesive. Then replace the tile and regrout.

 

What do all these test results on-line mean? What's best?

Test results provide purchasers information on product performance. Daltile products are designed to provide its customers the broadest array of colors, textures, sizes and styles. However, each individual is unique and each design style should allow the flexibility to conform to the preferences of the designer. As a result, Daltile provides extensive product information to allow each designer to customize their look without having to sacrifice the practical needs of the application. Daltile recommends that you refer to our product catalog for a detailed explanation of each test and the industry recommendations for performance given your unique application needs. Coefficient of Friction Coefficient of Friction (“COF) is the relative slip resistance of tile. The COF test disclosed by Dal-Tile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans. The higher the COF, the more slip resistant the tile. OSHA requires a 0.50 COF for walkways and the A.D.A. recommends a 0.60 for accessible routes and 0.80 for ramps. Scratch hardness of a tile refers to the exterior surface of the tile and how easily it will mar. It is therefore not a big issue for wall tile but is for floors and countertops. The higher the number the better. A value of 7 or greater is normally recommended for commercial applications. Abrasion Resistance measures the hardness of the glaze and measures the overall durability of the tile. There are 4 categories (or classes) of differentiation. The classes range from Class 0 (not recommended for floors) to Class 4 (heavy commercial floor). Water Absorption measures the susceptibility of the body of the tile to absorb water. Tiles range from impervious (less than 0.5%) to Non-Vitreous (more than 7.0%). Exterior applications will require an impervious tile. The water absorption may impact the installation method, as well. Although this test is used primarily to evaluate glazed and unglazed product, it is sometimes used as a good indicator to predict the stain resistance of unglazed tiles. Generally, for unpolished, unglazed tile, the lower the water absorption the greater the stain resistance. Breaking Strength measures the expected load bearing capacity of various installations. The higher the breaking strength, the stronger and more durable the tile. Chemical Resistance measures the resistance of the tile to various chemicals. An application where there is exposure to staining chemicals and substances should select only tiles identified to be resistant.

 

I would like to check the price of a specific item.

Daltile has a network of Select & Studio Dealers who have access to product availability and pricing for the Daltile products you prefer. To locate the Daltile Dealer nearest you, click on “Locate Us on the navigation bar above.

 

How long until I receive my sample(s)?

Samples are sent from the Dallas-area regional distribution center (Sunnyvale, TX) via FedEX Ground. Orders placed before 11:00 a.m. will be shipped the same day. Orders placed after 11:00 a.m. will be shipped the next business day.

 

Does Daltile sell recycled tile?

Daltile Corporation has an environmentally friendly manufacturing process that recycles scrap tile (both fired and unfired) into the manufacturing process. The recycled tile has become a necessary raw material in those products for which the recycling is incorporated. It is Daltiles corporate objective to minimize any waste relating to our manufacturing operations. Both water and material recycling is widely practiced throughout our manufacturing operations.

 

What size does your hexagon tile come in?

They are 1” hexagon tiles.

 

What does "COF" mean?

Coefficient of Friction (“COF) is the relative slip resistance of tile. The COF test disclosed by Daltile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans.

 

Can someone help me find a specific tile which has recently been discontinued?

Daltile discontinues products on a regular annual cycle. Part of this process entails the sale and disposition of remaining inventory. On many occasions you can find remaining inventory within the first 6 months after a product has been discontinued by contacting one of our Sales Service Centers (SSCs). Beyond six months, it becomes extremely difficult to locate discontinued products. Occasionally, they may be made available through special production runs from third party specialty manufacturing companies on a custom basis and at a premium price. For more information, please contact the Daltile SSC nearest you. To locate the Daltile SSC nearest you, click on “Locate SSC under the "Locate Us" link on the navigation bar above.