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FAQs About Our Products

Want to learn more about Daltile products? Read some of the most frequently asked questions.

Most questions are best answered by our experts at our design centers or sales centers. Find your nearest location by visiting our store locator.

Samples and Purchasing Tile

 

Where is the closest Daltile dealer?

Daltile has Sales Service Centers located throughout the U.S., Canada and Puerto Rico. Daltile does not sell to the general public; however, Daltile has a network of Select & Studio Dealers in your area that offers the Daltile product line. To locate the Daltile Dealer nearest you, see our Store Locator.

 

Can I purchase tile directly from Daltile.com?

Daltile does not sell directly to the general public. However, Daltile products are sold through our network of Studio Dealers. Our Studio Dealers are knowledgeable floor covering experts who can help you define the style of tile or natural stone you are looking for. To locate the Daltile Studio Dealer nearest you, see our Store Locator.

 

How can I check the availability of a specific product?

Daltile has a network of Select & Studio Dealers who have access to product availability and pricing for the Daltile products you prefer. To locate the Daltile Dealer nearest you, see our Store Locator.

 

Can I order tile samples from Daltile?

Yes you can! Go to your favorite product on the Daltile website and select "Order Sample" to have a sample shipped to you.

 

Why can't I see the exact price?

Daltile doesn't sell directly to the public. That's why you don't see prices on our website. We have a network of Select & Studio Dealers who have access to product availability and pricing for the Daltile products you prefer. To locate the Daltile Dealer nearest you, see our Store Locator.

 

How long does it take to receive my tile sample?

Samples are sent from the Dallas-area regional distribution center in Sunnyvale, TX via UPS Ground. Orders placed before 11:00 a.m. (CST) will be shipped the same day. Orders placed after 11:00 a.m. (CST) will be shipped the next business day. Delivery dates depend on where you are.

 

Is it possible to purchase a specific product after it has been discontinued?

Daltile discontinues products on a regular annual cycle. Part of this process entails the sale and disposition of remaining inventory. On many occasions you can find remaining inventory within the first six months after a product has been discontinued by contacting one of our Sales Service Centers (SSCs). Beyond six months, it becomes extremely difficult to locate discontinued products. Occasionally, they may be made available through special production runs from third-party specialty manufacturing companies on a custom basis and at a premium price. For more information, please contact the Daltile SSC nearest you. To locate the Daltile SSC nearest you, see our Store Locator.

About Daltile Products

 

What does COF or DCOF mean?

Coefficient of Friction (“COF”) or Dynamic Coefficient of Friction ("DCOF") is the relative slip resistance of tile. The DCOF test disclosed by Daltile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans.

 

What size does your hexagon tile come in?

They come in 1" and 2" sizes. We also have several large format hexagon tiles around 20 inches.

 

Does Daltile sell recycled tile?

Daltile Corporation has an environmentally friendly manufacturing process that recycles scrap tile (both fired and unfired) into the manufacturing process. The recycled tile has become a necessary raw material in those products for which the recycling is incorporated. It is Daltile’s corporate objective to minimize any waste relating to our manufacturing operations. Both water and material recycling is widely practiced throughout our manufacturing operations.

 

What do all these test results mean?

Test results provide purchasers information on product performance. Daltile products are designed to provide customers the broadest array of colors, textures, sizes and styles. However, each individual is unique and each design style should allow the flexibility to conform to the preferences of the designer. As a result, Daltile provides extensive product information to allow each designer to customize their look without having to sacrifice the practical needs of the application. Daltile recommends that you refer to our product catalog for a detailed explanation of each test and the industry recommendations for performance given your unique application needs. 

Dynamic Coefficient of Friction (“DCOF”) is the relative slip resistance of tile. The DCOF test disclosed by Daltile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans. The higher the DCOF, the more slip resistant the tile. OSHA requires a 0.50 COF for walkways, and the A.D.A. recommends a 0.60 for accessible routes and 0.80 for ramps. 

Scratch hardness of a tile refers to the exterior surface of the tile and how easily it will mar. It is therefore not a big issue for wall tile but is for floors and countertops. The higher the number the better. A value of 7 or greater is normally recommended for commercial applications. 

Abrasion Resistance measures the hardness of the glaze and measures the overall durability of the tile. There are 4 categories (or classes) of differentiation. The classes range from Class 0 (not recommended for floors) to Class 4 (heavy commercial floor). 

Water Absorption measures the susceptibility of the body of the tile to absorb water. Tiles range from impervious (less than 0.5%) to Non-Vitreous (more than 7.0%). Exterior applications will require an impervious tile. The water absorption may impact the installation method, as well. Although this test is used primarily to evaluate glazed and unglazed product, it is sometimes used as a good indicator to predict the stain resistance of unglazed tiles. Generally, for unpolished, unglazed tile, the lower the water absorption the greater the stain resistance. 

Breaking Strength measures the expected load-bearing capacity of various installations. The higher the breaking strength, the stronger and more durable the tile. 

Chemical Resistance measures the resistance of the tile to various chemicals. An application where there is exposure to staining chemicals and substances should select only tiles identified to be resistant.

 

Installation & Maintenance

 

How can I drill a hole through porcelain tile?

The only thing hard enough to drill through porcelain is a diamond drill bit.

 

How can you tell if the grout joints need to be resealed?

If you put a few drops of water on the grout and they bead up, the sealer is OK. If the water absorbs into the grout, it is time to reseal.

 

Is it difficult to replace a broken tile?

The grout around the broken tile is removed first then the broken tile is carefully removed using a hammer and chisel. (Don't forget to wear goggles). Scrape up all the hard mortar or adhesive. Then replace the tile and regrout. We highly recommend that you buy at least a 10% overage of tile when you first do a tile project so you can easily replace broken tile.

 

Can I dry cut tiles?

Cutting tile can produce silica dust, which can be hazardous if inhaled. Dry cutting tile produces the highest probability of silica dust and is not recommended. Wet cutting cutting methods are best. Also use adequate ventilation to keep exposure to dust below recommended exposure levels and avoid inhaling any dust created by cutting tile.

Use of a properly fitted NIOSH/MSHA approved particulate respirator is recommended when cutting tiles for installation or during the removal of installed tile. 

Use dust-proof goggles or safety glasses with side shields. Contact lenses may absorb irritants. Do not wear contact lenses in work areas. 

Cotton or leather work gloves should be worn when cutting this product to minimize skin exposure to dust and/or cuts. Wash hands prior to eating, drinking, or smoking, and at the end of the work shift, after cutting operations are conducted.

About Natural Stone Products

 

What is the difference between Natural Stone and Manufactured Tile products?

Natural Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further fabricated into the final stone to be installed. Each block is different; each slab is different. Skillful blending or matching of the dimension stone blocks, veneer panels, tops, etc., results in a beautiful blending of nature's variety and man's design. In contrast to the uniformity of materials produced by machine or assembly line, stone's naturally varied appearance has wonderful character. "Uniformity of material," when applied to natural stone, is a term of relative value that needs to be understood when making a selection.

 

What are examples of Natural Stone Products?

Granite, Marble, Onyx, Slate and Travertine are some examples of Natural Stone Products.

 

What are common finishes for Natural Stone Products?

Common finishes for Natural Stone Products include polished, honed, tumbled and antique brushed.

 

What does "Natural Cleft" mean?

This term usually refers to slate stones. It means a cleavage face formed when the stone is split into any thickness.

 

How much material should I order for my job?

Before making final selection of a stone, take wastage into account to make certain there will be enough material to complete the project. An often-forgotten fact is that the material from a quarry today may be different from what was available six months ago. Further, there may be more than one quarry of the material. It is always recommended to order what is typically referred to as “attic stock,” a small amount of material to be kept on the side if future repairs are needed.

 

How do I achieve the best from a Natural Stone Installation?

The final look of mixed tiles may fall short of appearance expectations, especially if the stone is variegated and veined. The installer should mix tiles from different boxes during the installation to achieve a more even, visually pleasing result in the finished surface. The homeowner should always look at the natural stone with the installer before the installation takes place. Moreover, it is highly recommended that the homeowner gets involved and discusses the stone layout with the installer in details to prevent misunderstandings from occurring.

 

How do I care for my Natural Stone countertop?

Use coasters under all glasses, particularly those containing alcohol or citrus juices. Many common foods and drinks contain acids that will etch or dull the surface of many stones. Do not place hot items directly on the stone surface. Use trivets or mats under hot dishes and placemats under china, ceramics, silver or other objects that can scratch the surface. Visit our maintenance section to learn more.

 

How do I care for my natural stone floor?

Dust mop interior floors frequently using a clean, non-treated dry dust mop. Sand, dirt and grit do the most damage to natural stone surfaces due to their abrasiveness. Mats or area rugs inside and outside an entrance will help to minimize the sand, dirt and grit that will scratch the stone floor. Be sure that the underside of the mat or rug is a non-slip surface. Normally, it will take a person about eight steps on a floor surface to remove sand or dirt from the bottom of their shoes. Do not use vacuum cleaners that are worn. The metal or plastic attachments or the wheels may scratch the surface. Visit our maintenance section to learn more.

 

How do I prevent staining on Natural Stone?

Most stones are porous and readily absorb liquids and moisture. Materials like limestone and sandstone are extremely absorbent, whereas granites and serpentine (green marble) are denser, but will still absorb liquids that are allowed to remain in contact with them for extended periods of time. The use of a sealer will help prevent staining in most situations. Even a sealed surface can stain if left in contact with a staining agent for a long period of time. Therefore, all spills should be wiped up as soon as possible, and coasters or napkins should be set when serving food or drinks on a stone bar, table or countertop. Soft drinks, coffee, tea and fruit juices contain mild acids and can etch the polished surface of a stone and stain quite rapidly. These should be cleaned off immediately with mild soap and warm water.

 

What is a sealer?

A sealer cures as a film on the stone surface. Since the material is actually covering the stone, the appearance of the stone surface may be altered by the application of this type of product. This material will provide somewhat of a sacrificial layer over the stone, and will absorb most of the wear on the countertop. Since the sealer is softer than the stone, normal use of the countertop will result in abrasion of the sealer surface and dictate reapplication to maintain the original luster of the surface. A properly applied topical sealer will normally reduce, although not eliminate, the vulnerability of calcareous stones to attack from mildly acidic solutions.

General Precautions: When any surface protection product is used, care must be taken to read and follow the manufacturer's written instructions accurately. This will provide the greatest benefit from the application and will guarantee safe handling of the product.

 

How do I clean my Natural Stone tiles and slabs?

Clean stone surfaces with a few drops of neutral PH stone cleaner available at retail stores or at your local tile and stone dealer, or a mild liquid dishwashing detergent and warm water. Use a clean rag mop on floors and a soft cloth for other surfaces for best results. Too much cleaner or soap may leave a film and cause streaks. Do not use products that contain lemon, vinegar or other acids on marble or limestone. Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. Visit our maintenance section to learn more.

 

How do I care for my Natural Stone in wet areas?

In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use an approved non-acidic soap scum remover available at retail stores or at your local tile and stone dealer. Visit our maintenance section to learn more.

 

What do I do if fill is coming out of my Travertine stone floor?

After installation and throughout the life of the travertine floor, some of the fill may become loose depending on the foot traffic and/or because of sharp objects in constant contact with the floor (for example, heels, dog toe nails, etc.). This is a natural occurrence and can be solved by re-filling the tiles where needed with a non-sanded grout. This is part of the regular stone maintenance and pores are a natural characteristic of travertine.

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Daltile has been committed to producing the best tile in the world. Learn how we became the undisputed leader.

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